This AI in Service Design Course empowers public servants to enhance their service design capabilities by integrating Generative AI into methodologies such as customer journey mapping, service blueprinting, and prototyping.
What You'll Learn
Learn how to analyze and understand citizen needs to design user-centered services.
Gain practical experience in service blueprinting and prototyping.
Explore how AI can optimize decision-making and improve service delivery.
Apply Generative AI to co-create content and generate service artifacts.
Participate in hands-on workshops and case studies using real-world tools.
